Shipping & Returns

Last updated: September 3, 2026

Everything you need to know about getting your SASSi bag to you — and what happens if it turns out not to be right.

Shipping

Rates

Shipping starts at ₱600. The final cost depends on the weight and size of your order and is calculated at checkout, so you will always see it before you pay.

Processing time

We pack and dispatch orders within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Once your order is dispatched, expect:

  • Metro Manila — 2–3 business days
  • Provincial — 3–7 business days

These are courier estimates, not guarantees. Weather, holidays, and hard-to-reach delivery areas can add time.

Tracking

You will get a tracking link by email as soon as your order ships. If it has not arrived within the estimated window, send us your order number and we will chase it for you.

Wrong or incomplete address

Please double-check your delivery details at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we can re-ship it once you cover the return and re-delivery cost.

Returns

The window

You have 7 days from the day your order is delivered to request a return.

Condition

Items must be unused and in their original condition, with tags and packaging intact. We cannot accept bags that have been used, washed, altered, or damaged after delivery.

Who pays return shipping

Return shipping is covered by you — unless the item arrived damaged or defective, or we sent the wrong thing. In that case we cover it, and we will make it right.

How to start a return

  1. Email hello@sassirabbit.com with your order number and what is wrong.
  2. Include a photo if the item arrived damaged or defective — it speeds everything up.
  3. We will confirm your return and send you the return address.

Please do not ship anything back before we have confirmed it. Unconfirmed returns cannot be processed.

Refunds

Once your return reaches us and passes inspection, we will process your refund to the original payment method within 5–7 business days. Original shipping charges are not refundable.

Exchanges

Want a different colour or a different model? Start a return and place a new order — it is the fastest way to get the bag you actually want.

Damaged, defective, or wrong item

Check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us within 7 days with your order number and a photo. We will sort it out — repair, replacement, or refund — and we will cover the return shipping.

We build these to be carried hard. If something fails that should not have, we would rather fix it than have you replace it.

Questions

Email hello@sassirabbit.com or call +63 956 815 9975, Monday to Friday, 9am–6pm PHT. You can also reach us through our contact page.

Nothing in this policy limits your rights under the Consumer Act of the Philippines (RA 7394).